What's new—Vehicle Importation

Updated vehicle importation information is now available in relation to:

Road Vehicle Standards legislation

The Road Vehicle Standards legislation received Royal Assent on 10 December 2018. You can find more information about the legislation and its implementation here.

Non road vehicles such as personal mobility devices and motorised recreational devices

We have updated information on non road vehicles such as personal mobility devices and motorised recreational devices. If a vehicle meets those definitions it may now be eligible for vehicle importation.

Vehicle Safety Standards Customer Service Centre and contact points

For general queries, our Customer Service Centre is here to assist – 1800 815 272

Our Customer Service Centre is your first stop for queries relating to vehicle imports, vehicle certification and the Registered Automotive Workshop Scheme (RAWS). Our website (https://infrastructure.gov.au/vehicles/) is also a useful source of information for general guidance about these and other topics.

1800 815 272
(+61 2 6274 7444 if calling from outside of Australia)

For phone queries relating to:

  • Vehicle imports
  • Vehicle certification
  • The Registered Automotive Workshop Scheme (RAWS)


For email enquiries relating to vehicle imports


For email enquiries relating to RAWS


For email enquiries relating to vehicle certification
Responses to Discussion Items are also automatically forwarded by RVCS to this mailbox.

(02) 6274 6274

For matters relating to vehicle recalls


For matters related to the Road Vehicle Standards legislation or Road Vehicle Standards Act implementation


Last Updated: 7 January, 2020