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Your feedback and making a complaint

We value and appreciate your feedback on the quality, timeliness and responsiveness of our services. We would be pleased to know if:

  • you are happy with our service;
  • you feel we are not meeting our service targets; and/or
  • you have ideas on how we can improve our service.

If you have a complaint, or you are unhappy with how we have handled your complaint, please let us know so that we can improve. You should contact the Section Head, Vehicle Imports on 1800 815 272 in the first instance.

If the complaint is not resolved, you should then contact the Governance Section:

Telephone: 1800 075 001

Write to:

Governance Section
Department of Infrastructure, Regional Development and Cities
GPO Box 594

Email: clientservice@infrastructure.gov.au

For more information, please see the Department's service charter.

If you are dissatisfied with how we have handled your complaint you may wish to contact:

Commonwealth Ombudsman
GPO Box 442

Telephone: 1300 362 072
Website: www.ombudsman.gov.au


Last Updated: 16 July, 2021