Vehicle Imports—Contact Us

COVID-19 and Contacting the Vehicle Imports Service Centre

In response to the current COVID19 situation, the Service Centre has implemented a number of social distancing measures including working from home arrangements.

The Service Centre remains open and the quickest way to have your enquiry answered is to email your question to

Alternatively, if you wish to call and leave a message, answering machine messages will be screened daily. If you are unable to contact the service centre by email, please leave your name and a contact number after the tone and a member of the call centre team will contact you as soon as possible.

By post

Vehicle Imports Section
Department of Infrastructure, Transport, Regional Development and Communications
Vehicle Safety Standards Branch
GPO Box 594


The Vehicle Imports inbox will automatically respond and acknowledge receipt of your email. If you do not receive a response then your email has not registered. Please check the email address and the size of your attachments (max 30mb) before attempting to re-send.

If calling within Australia


  • 1800 815 272


  • 02 6274 6013

If calling outside Australia


  • +61 2 6274 7444


  • +61 2 6274 6013

Contact hours for the call centre

  • Monday to Thursday: 9am to 5pm AEST
  • Friday: 9am to 4pm AEST

Other useful contacts

Useful links

All information provided by the Contact Centre is general in nature and should be used as guidance only. The Contact Centre are unable to advise whether your application will be approved or refused. Please familiarise yourself with the relevant legislation prior to lodging an application.

RVS legislation

To support the safety, environmental and anti-theft performance of all road vehicles being provided to the Australian market for the first time, the new Road Vehicle Standards (RVS) legislation is replacing the existing Motor Vehicle Standards Act 1989.

Please keep checking this page as we will be adding more information as soon as it becomes available about what the RVS legislative changes mean for you, what you will need to do and when the changes take effect.

Please visit the Road Vehicle Standards legislation implementation page for more information.


Last Updated: 9 April, 2020