Coronavirus (COVID-19) updates from the Australian Government

NRS performance and reporting

We manage the policy and contracts that deliver the NRS. The service consists of a relay service that relays calls between NRS users and the broader community and an NRS Helpdesk which assists users with enquiries and feedback about the NRS. Since 1 October 2019, the NRS is delivered by a new provider, Concentrix.

More information

Register of Telecommunications contracts (NRS)

Consultation paper—Communications accessibility: 2016 and beyond.

We report on NRS provider performance. The most current report is available below:

 

National Relay Service—Monthly Performance Report—September 2021

Published 14th Oct 2021
Download PDF (614 KB) Download DOCX (149 KB)

National Relay Service—Monthly Performance Report—August 2021

Published 22nd Sep 2021
Download PDF (297 KB) Download DOCX (149 KB)

National Relay Service—Monthly Performance Report—July 2021

Published 20th Aug 2021
Download PDF (281.57 KB) Download DOC (148.45 KB)

National Relay Service—Monthly Performance Report—June 2021

Published 27th Jul 2021
Download PDF (285.19 KB) Download DOC (148.04 KB)

National Relay Service—Monthly Performance Report—May 2021

Published 17th Jun 2021
Download PDF (281.66 KB) Download DOC (148.44 KB)

National Relay Service—Monthly Performance Report—April 2021

Published 14th May 2021
Download PDF (212.75 KB) Download DOC (148.32 KB)

National Relay Service—Monthly Performance Report—March 2021

Published 15th Apr 2021
Download PDF (291.63 KB) Download DOC (148.3 KB)

National Relay Service—Monthly Performance Report—February 2021

Published 16th Mar 2021
Download PDF (419.96 KB) Download DOC (162.85 KB)

National Relay Service—Monthly Performance Report—January 2021

Published 24th Feb 2021
Download PDF (1.29 MB) Download DOC (161.97 KB)

National Relay Service—Monthly Performance Report—December 2020

Published 22nd Jan 2021
Download PDF (398.42 KB) Download DOC (159.89 KB)

National Relay Service—Monthly Performance Report—November 2020

Published 14th Jan 2021
Download PDF (349.81 KB) Download DOC (160.05 KB)

National Relay Service—monthly performance report—October 2020

Published 21st Dec 2020
Download PDF (293.26 KB) Download DOC (159.45 KB)

National Relay Service—monthly performance report—September 2020

Published 30th Nov 2020
Download PDF (379.31 KB) Download DOC (154.38 KB)

National Relay Service—monthly performance report—August 2020

Published 20th Oct 2020
Download PDF (374.14 KB) Download DOC (156.71 KB)

National Relay Service—monthly performance report—July 2020

Published 28th Aug 2020
Download PDF (402.59 KB) Download DOC (164.59 KB)

National Relay Service—quarterly performance report—quarter 1, 2019–20

Published 21st Nov 2019
Download PDF (243.48 KB) Download DOC (171.83 KB)

 

Links to last quarterly reports and previous quarterly performance reports: