If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.
From 20 April 2021, users will need to register to continue to use the NRS.
Registration starts from 20 January 2021.
To find out about more about NRS user registration:
The registration form can be completed online then printed or printed and completed by hand. Instructions about where to send the completed form are included at the end of the form.
Which type of relay call is right for you?
If you are deaf, can't hear well and/or have difficulty using your voice
If you don't hear well but like to speak to the other person
If you can hear but can be hard to understand over the phone
If you prefer to use Auslan
TTY Type and Read
TTY Speak and Read
SMS Relay Text and Listen
TTY Type and Listen
Like to type?
Like to speak?
Have some hearing and like to listen?
Like to read captions or text?
Need bigger print?
Make a call on the move?
For more information about different types of calls through the NRS, see the Service Features page or these Fact Sheets which you can download and print.
Voice Relay number
1300 555 727
SMS relay number
0423 677 767
Make other relay calls—all the numbers you need
Depending on your needs and situation, you can choose from a number of relay call options.
Emergency services can be contacted through the NRS in life threatening or time critical situations.
The NRS has a Helpdesk to support users of the service.
All the numbers and access points for making a relay call.
We report on NRS provider performance.
Communicating without using the National Relay Service There are a lot of ways that people who are deaf, hard of hearing or ...