Coronavirus (COVID-19) updates from the Australian Government

Overseas calls and premium-rate numbers using the NRS

Costs and payment methods

Overseas and premium-rate calls using the NRS can be made by using a prepaid phone card for use in Australia. Prepaid phone cards offer a range of rates for calls to overseas countries. Check the cost and terms and conditions of use with the provider of the card. Cards can be purchased at multiple values at convenience stores, petrol stations, supermarkets and on the internet. The cards come with their own instructions but generally, a local number is dialled and a special PIN number is entered before the overseas number is dialled.

NRS users who are temporarily overseas can make and receive calls to and from persons in Australia using the NRS.

NRS users calling from overseas

NRS users temporarily overseas can make calls to numbers in Australia through the NRS using the following numbers:

NRS call options Can access the NRS through ... Additional charges NRS outbound call charges
Video Relay through Skype international data charges none
SMS Relay user +61 423 677 767 international SMS charges none
NRS Captions not currently available not currently available not currently available
NRS Chat not currently available not currently available not currently available
TTY +61 3 4313 7692 international call charges none
Voice Relay +61 3 4313 7690 international call charges none

Calling NRS users overseas

People in Australia can call an NRS user who is temporarily overseas using these numbers:

Type of NRS service used by the person called Can access the NRS through ... Additional charges NRS outbound call charges
Video Relay 1300 149 715 international call charges none
SMS Relay 133 677 international call charges none
NRS Captions Not currently available international call charges none
NRS Chat Not currently available international call charges none
TTY 133 677 international call charges none
Voice Relay 1300 555 727 international call charges none

Other overseas calls

For situations not covered in the table above, please contact the Helpdesk.