Connecting to the NRS through NRS Chat is similar to online instant messaging, with the user typing their side of the conversation on a computer, tablet or smartphone and then reading the responses of the other person as text provided by the relay officer.
For information on equipment you need and things to remember when using this option, read Fact sheet 1—NRS Chat.
For a detailed step-by-step explanation about how to use this option, read the NRS Chat instruction sheets:
A new NRS app was launched in November 2019. You can make NRS Chat, NRS Captions, Voice Relay and Video Relay calls on the app. The app has been redesigned to be more user friendly and accessible and will be further developed with more features and enhancements added, based on user feedback. If you have feedback on the new app, please contact the NRS Helpdesk.
For a detailed step-by-step explanation about how to use particular NRS call options through the app, read the instruction sheets for the call option (i.e. NRS Chat, NRS Captions, Voice Relay and Video Relay) you want to use.
Video Relay allows an Auslan user to connect to a hearing person when a phone call is required. The service uses Skype, which is available free on the internet. You can make Video Relay calls by accessing Skype on your device or through the NRS app.
The Auslan user signs their side of the conversation and the relay officer signs the responses of the other person back to them.
A new process for making Video Relay calls was introduced on 20 November 2019.
The old NRS VIDEO RELAY contact will no longer work and should be deleted from Skype contacts.
To access the new NRS VIDEO RELAY SERVICE Skype contact, type bit.ly/2SQSHw4 into your browser.
Video Relay is available 7am to 6pm (Eastern Standard Time) Monday to Friday except for national public holidays.
For detailed information on equipment you need, and things to remember when using this option, read Fact sheet 4—video relay.
For a detailed step-by-step explanation about how to use this option to make and receive calls, watch the following Auslan videos:
Preparing to make Video Relay Calls through the National Relay Service
Making a Video Relay call through the National Relay Service
The TTY is a special piece of phone equipment which allows users to type or speak their side of the conversation, with a small display screen where the other person's response can be read. There is also a feature to listen to the caller's response.
Three types of TTY calls can made through the relay service.
Speak and Read
The NRS user speaks directly to the other person and reads their responses—typed by a relay officer—on their TTY. The user can also listen to the caller's response. The volume can be turned up or down.
Type and Read
The NRS user types their side of the conversation and reads the other person's responses—typed by a relay officer—on their TTY.
Type and Listen
The TTY can also be used by someone who has difficulty speaking on the phone but can hear adequately. They type their side of the conversation, with a relay officer reading the words out to the other person. The NRS user can then listen to the other person's reply directly on their phone.