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NRS performance and reporting

We manage the policy and contracts that deliver the NRS. The service consists of a relay service that relays calls between NRS users and the broader community and an NRS Helpdesk which assists users with enquiries and feedback about the NRS. Since 1 October 2019, the NRS is delivered by a new provider, Concentrix.

More information

Register of Telecommunications contracts (NRS)

Consultation paper—Communications accessibility: 2016 and beyond.

We report on NRS provider performance. The most current report is available below:

National Relay Service—Monthly Performance Report—August 2021

Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the department.

National Relay Service—Monthly Performance Report—April 2021

Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department).

National Relay Service—Monthly Performance Report—March 2021

Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department).

National Relay Service—Monthly Performance Report—February 2021

Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department).

National Relay Service—Monthly Performance Report—January 2021

Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department).

National Relay Service—Monthly Performance Report—December 2020

Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department).

National Relay Service—Monthly Performance Report—November 2020

Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department).

National Relay Service—monthly performance report—October 2020

Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department).

National Relay Service—monthly performance report—September 2020

Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department).

National Relay Service—monthly performance report—August 2020

Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department).

National Relay Service—monthly performance report—July 2020

Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department).

National Relay Service—quarterly performance report—quarter 1, 2019–20

The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter.

Links to last quarterly reports and previous quarterly performance reports: