NRS performance and reporting

We manage the policy and contracts that deliver the NRS. The service consists of a relay service that relays calls between NRS users and the broader community and an NRS Helpdesk which assists users with enquiries and feedback about the NRS. Since 1 October 2019, the NRS is delivered by a new provider, Concentrix.

More information

• Register of Telecommunications contracts (NRS)
• Consultation paper—Communications accessibility: 2016 and beyond.

We report on NRS provider performance. The most current report is available below:

• National Relay Service—Monthly Performance Report—April 2023
• National Relay Service—Monthly Performance Report—March 2023
• National Relay Service—Monthly Performance Report—February 2023
• National Relay Service—Monthly Performance Report—January 2023
• National Relay Service—Monthly Performance Report—December 2022
• National Relay Service—Monthly Performance Report—November 2022
• National Relay Service—Monthly Performance Report—October 2022
• National Relay Service—Monthly Performance Report—September 2022
• National Relay Service—Monthly Performance Report—August 2022
• National Relay Service—Monthly Performance Report—July 2022
• National Relay Service—Monthly Performance Report—June 2022
• National Relay Service—Monthly Performance Report—May 2022
• National Relay Service—Monthly Performance Report—April 2022
• National Relay Service—Monthly Performance Report—March 2022
• National Relay Service—Monthly Performance Report—February 2022
• National Relay Service—Monthly Performance Report—January 2022
• National Relay Service—Monthly Performance Report—December 2021
• National Relay Service—Monthly Performance Report—November 2021
• National Relay Service—Monthly Performance Report—October 2021
• National Relay Service—Monthly Performance Report—September 2021
• National Relay Service—Monthly Performance Report—August 2021
• National Relay Service—Monthly Performance Report—July 2021
• National Relay Service—Monthly Performance Report—June 2021
• National Relay Service—Monthly Performance Report—May 2021
• National Relay Service—Monthly Performance Report—April 2021
• National Relay Service—Monthly Performance Report—March 2021
• National Relay Service—Monthly Performance Report—February 2021
• National Relay Service—Monthly Performance Report—January 2021
• National Relay Service—Monthly Performance Report—December 2020
• National Relay Service—Monthly Performance Report—November 2020
• National Relay Service—Monthly Performance Report—October 2020
• National Relay Service—Monthly Performance Report—September 2020
• National Relay Service—Monthly Performance Report—August 2020
• National Relay Service—Monthly Performance Report—July 2020
• National Relay Service—quarterly performance report—quarter 1, 2019–20

Links to last quarterly reports and previous quarterly performance reports:

• National Relay Service—quarterly performance report—quarter 4, 2018–2019
• National Relay Service—quarterly performance report—quarter 3, 2018–2019
• National Relay Service—quarterly performance report—quarter 2, 2018–2019
• National Relay Service—quarterly performance report—quarter 1, 2018–2019
• National Relay Service—quarterly performance report—quarter 4, 2017–2018
• National Relay Service—quarterly performance report—quarter 3, 2017–2018
• National Relay Service—quarterly performance report—quarter 2, 2017–2018
• National Relay Service—quarterly performance report—quarter 1, 2017–2018
• National Relay Service—quarterly performance report—quarter 4, 2016–2017
• National Relay Service—quarterly performance report—quarter 3, 2016–2017
• National Relay Service—quarterly performance report—quarter 2, 2016–2017
• National Relay Service—quarterly performance report—quarter 1, 2016–2017
• National Relay Service—quarterly performance report—quarter 4, 2015–2016
• National Relay Service—quarterly performance report—quarter 3, 2015–2016
• National Relay Service—quarterly performance report—quarter 2, 2015–2016
• National Relay Service—quarterly performance report—quarter 1, 2015–2016
• ​National Relay Service—quarterly performance report—quarter 4, 2014–2015
• National Relay Service—quarterly performance report—2014–2015