Coronavirus (COVID-19) updates from the Australian Government

NRS performance and reporting

We manage the policy and contracts that deliver the NRS. The service consists of a relay service that relays calls between NRS users and the broader community and an NRS Helpdesk which assists users with enquiries and feedback about the NRS. Since 1 October 2019, the NRS is delivered by a new provider, Concentrix.

More information

Register of Telecommunications contracts (NRS)

Consultation paper—Communications accessibility: 2016 and beyond.

We report on NRS provider performance. The most current report is available below:

National Relay Service—Monthly Performance Report—October 2021

Published 16 November 2021

National Relay Service—Monthly Performance Report—September 2021

Published 14 October 2021
Download National Relay Service—Monthly Performance Report—September 2021 PDF (614 KB)
Download National Relay Service—Monthly Performance Report—September 2021 DOCX (149 KB)

National Relay Service—Monthly Performance Report—August 2021

Published 22 September 2021
Download National Relay Service—Monthly Performance Report—August 2021PDF (297 KB)
Download National Relay Service—Monthly Performance Report—August 2021DOCX (149 KB)

National Relay Service—Monthly Performance Report—July 2021

Published 20 August 2021
Download National Relay Service—Monthly Performance Report—July 2021 PDF (281.57 KB)
Download National Relay Service—Monthly Performance Report—July 2021 DOC (148.45 KB)

National Relay Service—Monthly Performance Report—June 2021

Published 27 July 2021
Download National Relay Service—Monthly Performance Report—June 2021 PDF (285.19 KB)
Download National Relay Service—Monthly Performance Report—June 2021 DOC (148.04 KB)

National Relay Service—Monthly Performance Report—May 2021

Published 17 June 2021
Download National Relay Service—Monthly Performance Report—May 2021 PDF (281.66 KB)
Download National Relay Service—Monthly Performance Report—May 2021 DOC (148.44 KB)

National Relay Service—Monthly Performance Report—April 2021

Published 14 May 2021
Download National Relay Service—Monthly Performance Report—April 2021 PDF (212.75 KB)
Download National Relay Service—Monthly Performance Report—April 2021 DOC (148.32 KB)

National Relay Service—Monthly Performance Report—March 2021

Published 15 April 2021
Download National Relay Service—Monthly Performance Report—March 2021 PDF (291.63 KB)
Download National Relay Service—Monthly Performance Report—March 2021 DOC (148.3 KB)

National Relay Service—Monthly Performance Report—February 2021

Published 16 March 2021
Download National Relay Service—Monthly Performance Report—February 2021 PDF (419.96 KB)
Download National Relay Service—Monthly Performance Report—February 2021 DOC (162.85 KB)

National Relay Service—Monthly Performance Report—January 2021

Published 24 February 2021
Download National Relay Service—Monthly Performance Report—January 2021 PDF (1.29 MB)
Download National Relay Service—Monthly Performance Report—January 2021 DOC (161.97 KB)

National Relay Service—Monthly Performance Report—December 2020

Published 22 January 2021
Download National Relay Service—Monthly Performance Report—December 2020 PDF (398.42 KB)
Download National Relay Service—Monthly Performance Report—December 2020 DOC (159.89 KB)

National Relay Service—Monthly Performance Report—November 2020

Published 14 January 2021
Download National Relay Service—Monthly Performance Report—November 2020 PDF (349.81 KB)
Download National Relay Service—Monthly Performance Report—November 2020 DOC (160.05 KB)

National Relay Service—monthly performance report—October 2020

Published 21 December 2020
Download National Relay Service—monthly performance report—October 2020 PDF (293.26 KB)
Download National Relay Service—monthly performance report—October 2020 DOC (159.45 KB)

National Relay Service—monthly performance report—September 2020

Published 30 November 2020
Download National Relay Service—monthly performance report—September 2020 PDF (379.31 KB)
Download National Relay Service—monthly performance report—September 2020 DOC (154.38 KB)

National Relay Service—monthly performance report—August 2020

Published 20 October 2020
Download National Relay Service—monthly performance report—August 2020 PDF (374.14 KB)
Download National Relay Service—monthly performance report—August 2020 DOC (156.71 KB)

National Relay Service—monthly performance report—July 2020

Published 28 August 2020
Download National Relay Service—monthly performance report—July 2020 PDF (402.59 KB)
Download National Relay Service—monthly performance report—July 2020 DOC (164.59 KB)

National Relay Service—quarterly performance report—quarter 1, 2019–20

Published 21 November2019
Download National Relay Service—quarterly performance report—quarter 1, 2019–20 PDF (243.48 KB)
Download National Relay Service—quarterly performance report—quarter 1, 2019–20 DOC (171.83 KB)

 

Links to last quarterly reports and previous quarterly performance reports: