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Coronavirus (COVID-19) updates from the Australian Government

Contact the NRS Helpdesk

There are a number of ways to make contact with Helpdesk staff (8am to 6pm, Monday to Friday EST):

Contact the NRS through your preferred call channel and ask for 1800 555 660.

Helpdesk staff can assist with:

  • questions, requests and general enquiries about the NRS and Accesshub
  • feedback about the NRS and Accesshub (including complaints)
  • information about different relay call options
  • fact sheets and instruction sheets ab out different relay call options.

Hours

The Helpdesk is open from 8am to 6pm, Monday to Friday (Eastern Standard Time). You can leave a message outside those hours and a Helpdesk staff member will get back to you within four hours of the re-opening.

The Helpdesk is closed on national public holidays.

NRS—National Relay Service—terms and conditions

By using the services provided by the NRS you are agreeing to the terms and conditions.

NRS—National Relay Service—terms and conditions

Published 23 June 2021

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By using the services provided by the NRS you are agreeing to these terms and conditions. This video provides a summary of the Terms and Conditions:

Complaints about the NRS

The NRS Complaints policy seeks to ensure fair and responsive responses to complaints.

NRS Privacy Policy

The NRS Privacy policy details how the NRS protects the privacy of calls and the identity of callers.

NRS customer charter

This Charter sets out in plain language both the commitments of the NRS to its customers and its expectations of NRS customers. An Auslan video of the charter is also available.

24-hour relay call numbers:

Make an Internet relay call
Make an NRS Chat call
Make an NRS captions call
Make an NRS captions call

Voice Relay number
1300 555 727

TTY number
133 677

SMS relay number
0423 677 767

Make other relay calls—all the numbers you need

Sign up to Accesshub News and Alerts

Accesshub News and Alerts will keep you up-to-date about accessible communications options for Australians who are deaf, hard of hearing and/or have a speech impairment. We will also alert you to any issues affecting the National Relay Service.

National Relay Service

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.

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Service features

Depending on your needs and situation, you can choose from a number of relay call options.

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National Relay Service call numbers

All the numbers and access points for making a relay call.

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Other communication options

There are a lot of ways that people who are deaf, hard of hearing or who have a speech impairment can communicate directly with other people using smartphones, tablets and desktop computers.

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