Contact the NRS Helpdesk

Helpdesk staff can assist with:

• questions, requests and general enquiries about the NRS and Accesshub
• feedback about the NRS and Accesshub (including complaints)
• information about different relay call options
• fact sheets and instruction sheets ab out different relay call options.

Hours

The Helpdesk is open from 8am to 6pm, Monday to Friday (Eastern Standard Time). You can leave a message outside those hours and a Helpdesk staff member will get back to you within four hours of the re-opening.

The Helpdesk is closed on national public holidays.

NRS—National Relay Service—terms and conditions

By using the services provided by the NRS you are agreeing to the terms and conditions.

NRS—National Relay Service—terms and conditions

Published 23 June 2021

By using the services provided by the NRS you are agreeing to these terms and conditions. This video provides a summary of the Terms and Conditions:

Complaints about the NRS

The NRS Complaints policy seeks to ensure fair and responsive responses to complaints.

NRS Privacy Policy

The NRS Privacy policy details how the NRS protects the privacy of calls and the identity of callers.

NRS customer charter

This Charter sets out in plain language both the commitments of the NRS to its customers and its expectations of NRS customers. An Auslan video of the charter is also available.