Contact the NRS through your preferred call channel and ask for 1800 555 660.
Helpdesk staff can assist with:
questions, requests and general enquiries about the NRS and Accesshub
feedback about the NRS and Accesshub (including complaints)
information about different relay call options
fact sheets and instruction sheets ab out different relay call options.
Hours
The Helpdesk is open from 8am to 6pm, Monday to Friday (Eastern Standard Time). You can leave a message outside those hours and a Helpdesk staff member will get back to you within four hours of the re-opening.
The Helpdesk is closed on national public holidays.
NRS—National Relay Service—terms and conditions
By using the services provided by the NRS you are agreeing to the terms and conditions.
By using the services provided by the NRS you are agreeing to these terms and conditions. This video provides a summary of the Terms and Conditions:
Complaints about the NRS
The NRS Complaints policy seeks to ensure fair and responsive responses to complaints.
NRS Privacy Policy
The NRS Privacy policy details how the NRS protects the privacy of calls and the identity of callers.
NRS customer charter
This Charter sets out in plain language both the commitments of the NRS to its customers and its expectations of NRS customers. An Auslan video of the charter is also available.
Accesshub News and Alerts will keep you up-to-date about accessible communications options for Australians who are deaf, hard of hearing and/or have a speech impairment. We will also alert you to any issues affecting the National Relay Service.