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The Place for People


City of Palmerston

Palmerston LGA, Northern Territory

Project stage



Start date: 31 October 2018
End date: 30 June 2020

Project value

Australian Government funding:


  • Northern Territory Government
  • Northern Territory Police Fire and Emergency Services (NTPFES)
  • Litchfield Council
  • Katherine Town Council
  • Charles Darwin University (CDU)

Focus area

  • City and community planning
  • Visitor experience
  • Innovation and economic development
  • Facility and services management (buildings, energy, waste, utilities)
  • Public administration and customer service
  • Public safety (crime and disaster prevention and management)
  • Education and public health
  • Natural environmental data and measurement (air quality, dust, noise, waterways)

Project type

  • Smart lighting
  • Visitor experience
  • Public safety
  • Active lifestyle/mobility
  • Smart parking
  • Smart waste
  • Smart amenity management
  • Environmental monitoring
  • Start up and innovative entrepreneurialism
  • Smart waste (management, recycling)
  • Smart amenity management (library, pool, BBQs, toilets...)

Technology type

  • Internet of Things
  • Wi-Fi
  • CCTV
  • Network infrastructure
  • Data Management (Data platform, open data, data privacy and security, blockchains, standards)
  • Smartphone applications
  • Hardware
  • Wireless sensor networks
  • Environmental sensors
  • Smart poles
  • IT systems (interoperability)
  • Cloud computing
  • Online portal

Project link

Project summary

The City of Palmerston (The Place for People) has a well aligned understanding for the potential smart city solutions that could be incorporated into a trial program to address our urban challenges and improve our livability as a municipality.

The target outcomes of this program are in line with our Digital Strategy:

  • Safe and Sound - Deliver A Safer Community (Public safety and crime reduction, through CCTV, sensors and smart lighting)
  • Connect and Enable - Not Connected Is Not an Option (minimizing resource consumption, improving public services and green spaces); and
  • Interact and Engage – Facilitate Better Outcomes for The Community (Open Data: accountability, transparency and innovation enablement).

The challenge

As the fastest growing municipality in the NT, with a low average population age, Palmerston is the place for families.

The program will address Palmerston’s growth challenges and capture innovative opportunities, with a focus on crime and antisocial behaviour; deliver more efficient community-based services; provide greater transparency and accountability and contribute to a more sustainable Palmerston.

In addition, we are looking for ways to  improve operations and provide collaborative opportunities to address wider regional challenges.


The program will use smart technology to enhance, enable and empower our operations, in partnership with NTPFES, CDU and other project collaborators.

Deployment of additional CCTV, video analytics end points, as well as implementation of smart lighting, to target crime hot-spots; to support our partnership with the NTPFS (this will also help to increase the application of CPTED (Crime Prevention Through Environmental Design) principles in the region).

With regard to liveability and operational efficiency within the region, we will improve our operational services, such as waste management (through the use of smart bins, compaction, odour control and fill level monitoring), monitoring and management of assets (infrastructure and data) and measurement and management of water resources and irrigation more efficiently within parks and green spaces. This will address customer service and liveability elements of our vision.

To ensure there are new opportunities for skills development and local innovation enablement, council will also publish smart city data through an open data portal. In addition we will implement a Smart Phone App to make both existing and new datasets accessible, open and transparent for use in the community (offering access to core Council services via this digital tool).


The intended outcomes of the program are to:

  • Reduce crime and antisocial behaviour. Through smart technology (such as CCTV and smart LED technologies) to deter and provide support to police entities.
  • To continue to build on our existing CPTED (Crime Prevention Through Environmental Design) principles to address better lighting in crime hotspots, to provide a deterrent for criminal behaviour and to provide better visibility to police.
  • Contribute to sustainability and environmental resources by monitoring, optimising and enhancing service delivery for water resources.
  • Enhance community services through the delivery of more effective and efficient services.
  • Enhance engagement with the community through online services, electronic forms, apps and data availability.
  • Improve waste management service delivery through the effective and efficient monitoring and collection.
  • Establish frameworks, standards and policies for future Smart City initiatives.
  • Establish open data portal publication catalogue and enable regional innovation opportunities.
  • Extend transparency and accountability of council business to the community through open data.
  • Enhanced community engagement through smart city platform, open data portal and engagement opportunities throughout the program.

Lessons learned

Learnings from other Councils:

  • Proactively address community concerns, especially in relation to privacy and CCTV usage. This was a learning from other Councils and these becoming large areas of public concern.
  • Commencing collaboration activities early to maximise the outcomes of the program.


  • Lighting improvements in key parks and community areas - increased visibility, increased usage.
  • Smart Waste project elements have enabled data to be used for bench-marking, which has allowed waste collection improvements to be addressed. This also informs future waste service contracts.
  • Collaboration is underway with the key project collaboration group, including surrounding Councils, Charles Darwin University and the NT Government in environmental, crime prevention and general work streams.
  • Police and Council have been able to identify crime hot-spots and are working collaboratively on the CCTV elements of the program to allow a more proactive approach to be implemented.
  • Research and data usage collaborations have been established with entities such as the CDU to extend the programs effectiveness.
  • Innovation and hackathon events and challenges are being identified for public education, skills development and innovation initiatives.

Contact details

Name: Richard Iap
Phone: 08 8935 9922
Email: richard.iap@palmerston.nt.gov.au