Goldenfields MyH2O App

Funded

Goldenfields Water County Council

Temora, New South Wales

Project stage

Completed

Timeframe

Start date: 01 January 2018
End date: 30 April 2019

Project value

Australian Government funding:
$100,000
Total:
$200,000

Partners

  • Tyeware Pty Ltd

Focus area

  • Facility and services management (buildings, energy, waste, utilities)
  • Public administration and customer service
  • Education and public health

Project type

  • Community engagement
  • Smart governance
  • Integrated mobility

Technology type

  • Smartphone applications

Project summary

Goldenfields Water will develop a MyH2O mobile app for iOS and Android, to allow Council Consumers to access their hourly water usage via smart phones or tablets, in conjunction with existing automatic water meter reading technology. Customers will have a range of tools to save water and costs, including tracking daily water usage and costs, identifing leaks, set consumption targets, and receive SMS or email alerts if targets are exceeded, or leaks are detected. This will help eliminate bill shock, and help reduce consumption of a natural resource. The App will also allow Goldenfields Water Council Consumers (GWCC) to provide alerts to customers through the app in emergency situations.

The challenge

Water Consumers are often unaware of their usage until the quarterly bill arrives, which can cause bill shock. GWCC’s large geographical area, with a high percentage of Rural Customers, and areas of low socio-economic indicators, makes it difficult for customers to access Council information. Some Customers are over 3 hours drive from the Council Office, and in developing the MyH2O App, GWCC is ensuring that customers have 24/7 fingertip access to Council information and water usage data, allowing them to reduce consumption, and prevent bill shock.

The App also allows Commercial and Industrial consumers to monitor usage, allowing cost savings for Industry.

The App will also allow GWCC to provide timely notifications to Customers, advising them of Public Health issues, Drought Restrictions, Emergency Outages and other essential information.

AMR Technology also allows GWCC to monitor network usage, and ensure system losses are repaired, and that the system can react to increased demand, to ensure customers have access to drinking water when required, which is essential for maintaining Public Health.

Solution

To allow customers access to water usage and cost information, Goldenfields Water will develop an App that will provide consumers with their hourly water usage and costs, and provide them a range of tools to monitor usage and alert them of leaks or high usage. The App will also provide additional communication to consumers, advising them of restrictions or emergency outages, and other relevant information.

Benefits

GWCC is ensuring that customers have 24/7 fingertip access to Council information and water usage data