Drone Delivery Operations—Australia

CASA has given approval to Wing Aviation Pty Ltd (Wing) to operate delivery drone operations in Gungahlin, Australian Capital Territory (ACT) and Logan, Queensland. Wing is a certified drone operator, and all Wing employees who operate drones hold remote pilot licences. Further information on CASA’s safety regulatory approval process is provided on CASA’s website at www.casa.gov.au.

Under the Air Navigation (Aircraft Noise) Regulations 2018 the department also undertook an assessment of Wing’s proposed operations in Gungahlin and Logan.

Gungahlin, ACT

The department has provided an approval for community demonstration and delivery flights to homes and locations in Crace, Palmerston, Franklin and Harrison between 1 February 2020 to 31 January 2021.

Logan, Queensland

The department has provided an approval for community demonstration and delivery flights to homes and locations in Crestmead and Marsden between 1 February 2020 to 31 July 2020.

Australian Operations

In granting approval for the Gungahlin and Logan operations, the department has placed a number of operating conditions on Wing’s operations, these include an average of 60 flights per day per suburb (for Gungahlin and for Logan) and the drone must only fly in daylight on:

  • Tuesday, Wednesday, Thursday and Friday from 7.30am to 7pm, local operating time to the relevant State or Territory.
  • Saturday from 8.00am to 6pm, local operating time to the relevant State or Territory.
  • Sunday from 9.00am to 6pm, local operating time to the relevant State or Territory.
  • Operations are not permitted on public holidays.


Following noise testing of the Gungahlin operations in June 2019, the department has assessed the noise level produced by the drone at 69 decibels at 15 metres, with the delivery process being completed within 45 seconds.

This distance approximates the average distance for those in the community having a neighbour receiving a delivery. Previous noise testing undertaken without a payload measured this model of drone at 55 decibels at 25 metres away. More information about typical noise levels can be found at http://aircraftnoise.com.au/causes-of-aircraft-noise/measuring-aircraft-noise/.

The department acknowledges that the drone has a particular pitch that would be different to other sounds experienced within a suburban environment. The department has imposed limits on the number of flights per day as part of the approval for operations.

Community Feedback

A condition of the Wing approval is that Wing must collate all community feedback during the operational period regarding its operations (whether given to Wing directly, or to the department, Airservices, the ACT Government, the Queensland Government and Logan City Council) and provide this to the department.

Feedback has been received, in relation to the Gungahlin operations, from four residents in Franklin and three residents in Palmerston during the period 24 April to 31 July 2019. This includes feedback provided to Access Canberra, Airservices Australia, Wing and the department.

If you have feedback regarding Wing’s operations you can provide this feedback directly to Wing.

For the Gungahlin operations, you can also contact Access Canberra, or lodge your feedback at aviationcomplaints.gov.au.

For the Logan operations, you can also contact Logan City Council, or lodge your feedback at council@logan.qld.gov.au.

If you have complaints relating to the noise from the Wing drone you may contact Airservices Australia.

Other contacts

The ACT Government has provided land use permission approval for the establishment of the Wing drone operational base in Mitchell.

For further information on Drone Use in the ACT you may wish to contact Access Canberra.

For more information on planning approvals and drone operations in Logan, Queensland you may wish to contact Logan City Council.


Last Updated: 14 February, 2020