Drone Delivery Operations—Australia

The Civil Aviation Safety Authority (CASA) has given approval to Wing Aviation Pty Ltd (Wing) to operate delivery drone operations in Gungahlin, Australian Capital Territory (ACT) and Logan, Queensland. Wing is a certified drone operator, and all Wing employees who operate drones hold remote pilot licences. Further information on CASA's safety regulatory approval process is provided on CASA's website at www.casa.gov.au.

Under the Air Navigation (Aircraft Noise) Regulations 2018 the department also undertook an assessment of Wing's proposed operations in Gungahlin and Logan.

Gungahlin, ACT

The department has provided an approval for community demonstration and delivery flights to homes and locations in Crace, Palmerston, Franklin and Harrison between 1 February 2020 to 31 January 2021.

In granting approval for the Gungahlin operations, the department has placed some operating conditions on Wing's operations, these include an average of 60 flights per day per suburb and the drone must only fly in daylight on:

  • Tuesday, Wednesday, Thursday and Friday from 7.30am to 7pm
  • Saturday from 8.00am to 6pm
  • Sunday from 9.00am to 6pm
  • Operations are not permitted on public holidays.

Logan, Queensland

The department has provided an approval for community demonstration and delivery flights to homes and locations in Berrinba, Crestmead and Marsden between 1 February 2020 to 30 June 2021.

In granting approval for the Logan operations, the department has placed some operating conditions on Wing's operations, these include the drone must only fly in daylight on:

  • Weekdays from 7.30am to 7pm
  • Saturday from 8.00am to 6pm
  • Sunday from 9.00am to 6pm

Noise

Following noise testing of the Gungahlin operations in June 2019, the department has assessed the noise level produced by the drone at 69 decibels at 15 metres, with the delivery process being completed within 45 seconds.

This distance approximates the average distance for those in the community having a neighbour receiving a delivery. Previous noise testing undertaken without a payload measured this model of drone at 55 decibels at 25 metres away. More information about typical noise levels can be found at http://aircraftnoise.com.au/causes-of-aircraft-noise/measuring-aircraft-noise/.

The department acknowledges that the drone has a particular pitch that would be different to other sounds experienced within a suburban environment. The department ensures that community feedback on the noise impact from Wing's operations is monitored and considered as part of the approval for operations.

Community Feedback

A condition of the Wing approval is that Wing must collate all community feedback during the operational period regarding its operations (whether given to Wing directly, or to the department, Airservices, the ACT Government, the Queensland Government and Logan City Council) and provide this to the department.

Feedback received in relation to the Gungahlin operations from 1 July 2019 to 30 June 2020 included noise feedback submissions from four Crace residents, one Franklin resident, seven Harrison residents and two Palmerston residents. There were an additional five general feedback submissions.

Feedback received in relation to the Logan operations from 1 July 2019 to 30 June 2020 included noise feedback submissions from one Berrinba resident, three Crestmead residents and five Marsden residents. There were an additional three general feedback submissions.

If you have feedback regarding Wing's operations you can provide this feedback directly to Wing.

For the Gungahlin operations, you can also contact Access Canberra, or lodge your feedback at aviationcomplaints.gov.au.

For the Logan operations, you can also contact Logan City Council, or lodge your feedback at council@logan.qld.gov.au.

If you have complaints relating to drone noise you may contact Airservices Australia.

Other contacts

The ACT Government has provided land use permission approval for the establishment of the Wing drone operational base in Mitchell.

For further information on Drone Use in the ACT you may wish to contact Access Canberra.

For more information on planning approvals and drone operations in Logan, Queensland you may wish to contact Logan City Council.

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Last Updated: 6 August, 2020