ACT Drone Delivery Operations

CASA has given approval to Wing Aviation Pty Ltd (Wing) to operate delivery drone operations in Gungahlin. Wing is a certified drone operator, and all Wing employees who operate drones hold remote pilot licences.  Further information on CASA’s safety regulatory approval process is provided on CASA’s website at

Under the Air Navigation (Aircraft Noise) Regulations 2018 the department also undertook an assessment of Wing’s proposed Gungahlin operations.

The department provided an approval for some community demonstration flights between 11 April and 13 April 2019, and for the Early Flyer Program, which serves 100 homes in Crace, Palmerston and Franklin for the period from 24 April 2019 to 31 May 2019. This approval has been extended until 31 July 2019.


The department has placed a number of operating conditions on Wing’s operations including  a limit of 90 flights a day and that it only fly on the following days and in the following hours:

  • Wednesday, Thursday and Friday from 7.30am to 4.30pm
  • Saturday from 8.00am to 4.30pm
  • Sunday from 9.00am to 4.30pm.
  • Operations are not permitted on public holidays.

The department will be assessing whether a longer-term approval may be granted to Wing having regard to a number of considerations including feedback from other Government agencies, the results of noise testing, industry, aircraft operator and community feedback.

The model of drone being used in Wing’s operations has been tested at 55 decibels at 25 metres. More information about typical noise levels can be found at

However, the department acknowledges that the drone has a particular pitch that would be different to other sounds experienced within a suburban environment.

The department has imposed limits on the number of flights per day as part of the current approval for operations. Noise testing of the Wing drone is also being undertaken, including measuring overflight noise, in the context of it making a delivery in a residential location.

Community Feedback

A condition of the Wing approval is that Wing must collate all community feedback during the operational period regarding its operations (whether given to Wing directly, or to the Department, Airservices or the ACT Government) and provide this to the department.

If you have feedback regarding Wing’s operations you can provide this feedback directly to Wing.

You can also contact Access Canberra, or lodge your feedback at

If you have complaints relating to the noise from the Wing drone you may contact Airservices Australia

Other contacts

The ACT Government has provided land use permission approval for the establishment of the Wing drone operational base in Mitchell.

For further information on Drone Use in the ACT you may wish to contact Access Canberra


Last Updated: 18 June, 2019