Quality of Service Monitoring of Airports

As part of its 2011–2012 Inquiry into Economic Regulation, the Productivity Commission recommended, and the then Government agreed, that quality of service monitoring continue until June 2020, with a further review to take place in 2018.

The Productivity Commission also recommended that the objective criteria should be reviewed and updated by June 2013. The ACCC has completed the review in consultation with the Department of Infrastructure and Regional Development, and has released a revised airport quality of service guideline and airport quality of service guideline statement of reasons.

On 22 June 2018 the Deputy Prime Minister and Minister for Infrastructure and Transport and the Treasurer jointly announced the Productivity Commission Inquiry into the economic regulation of airports. The Productivity Commission will investigate whether the economic regulation of airport services promotes the efficient operation of airports and related industries. The focus of the inquiry is the provision of passenger and freight services at the main passenger airports in Australia's major cities. Further information about the inquiry and how to make a submission is available on the Commission’s website.


Last Updated: 13 July, 2018