Index and key terms

Letter of transmittal

iii

Table of contents

v

Index

423

Glossary

418

Contact officer

iv

Internet home page address and internet address for report

iv

Review by the Secretary

2

Summary of significant issues and developments

4-11

Overview of Department's performance and financial results

12-21

Outlook for following year (by Output)

54, 66, 93, 114, 132, 160, 197, 213, 220, 231

Overview description of department

26

Role and functions

26

Organisational structure

28

Outcome and output structure

27

Where outcome and output structures differ from PBS format, details of variation and reasons for change

n/a

Portfolio structure

25

Review of performance during the year in relation to outputs and contribution to outcomes

Chapters 3 and 4
2-10

Actual performance in relation to performance targets set out in PBS/ PAES

Chapters 3 and 4
sumarised on 37-39 and 167-169

Performance of purchaser-provider arrangements

124

Where performance targets differ from the PBS/PAES, details of both former and new targets, and reasons for the change

Appendix K
36, 166

Narrative discussion and analysis of performance

Chapters 1, 3, 4 and 5

Trend information

Chapters 3, 4 and 5

Factors, events or trends influencing departmental performance

Chapters 1, 3, 4 and 5

Significant changes in nature of principal functions/services

n/a

Performance against service charter customer service standards, complaints data, and the department's response to complaints

242-243

Social justice and equity impacts

254, 260-268

Discussion and analysis of the department's financial performance

12-15

Discussion of any significant changes from the prior year or from budget

Chapters 1, 3 and 4

Summary resource tables, by outcomes

37-39 and 167-169

Developments since the end of the financial year that have affected or may significantly affect the department's operations or financial results in future

na

Statement of the main corporate governance practices in place

30-32, 237 ff

Names of the senior executive and their responsibilities

29

Senior management committees and their roles

30-32

Corporate and operational planning and associated performance reporting and review

234-236

Approach adopted to identifying areas of significant financial or operational risk and arrangements in place to manage risks

237-239

Certification of fraud measures in place

iii, 238

Policy and practices on the establishment and maintenance of appropriate ethical standards

239

How nature and amount of remuneration for Senior Executive Service employees officers is determined

252, 373

Significant developments in external scrutiny

243-246

Judicial decisions and decisions of administrative tribunals

245

Reports by the Auditor-General, a parliamentary committee or the Commonwealth Ombudsman

243, 246

Assessment of effectiveness in managing and developing human resources

247-252

Workforce planning, staff turnover and retention

249, 252-253

Training and development

247, 251

Occupational health and safety performance

257-258

Statistics on staffing

252, 257, 312-314

Collective Agreement and Australian Workplace Agreements

251, 252, 253

Performance pay

252

Assets management

12-15, 206, 350, 351

Consultants and competitive tendering and contracting

273-274

Availability of information on AusTender website

273

Exempt contracts

274

Commonwealth Disability Strategy

Appendix D

Financial Statements

Financial Statements 325-408

Occupational health and safety

257-258

Freedom of information

244, 296-299

Advertising and market research

277-279

Ecologically sustainable development and environmental performance

Appendix E
16-18

Discretionary grants

Appendix G

Legal services expenditure

245

Correction of material errors in previous annual report

441