- Infrastructure
- Infrastructure
- The Commonwealth’s Infrastructure Investment Framework
- Infrastructure Australia
- Major Cities Unit
- Major Infrastructure Projects
- Liveable Cities Program
- Nation Building—Economic Stimulus Plan
- National Alliance Contracting Policy and Guidelines
- Regional Infrastructure Fund
- Jobs Fund—Infrastructure Employment Projects
- Australian Smart Infrastructure Awards
- Infrastructure Publications
- Transport
- Transport
- Carbon Price
- Nation Building Program
- Transport in Australia
- Transport Security
- Information for Australian Travellers
- Aviation Security
- Air Cargo Security
- Maritime Security
- Offshore Oil & Gas Security
- Surface Transport Security
- Office of the Inspector of Transport Security
- Critical Infrastructure Resilience (CIR)
- Legislation, Regulations and Codes
- Useful Links
- Contact the Office of Transport Security
- TravelSECURE
- Transport Infrastructure Programs
- Freight Logistics
- Transport Statistics
- Transport Publications
- Transport for People with Disabilities
- Aviation
- Aviation
- Aviation White Paper
- Airports
- Airport Economic Regulation
- Airport Safeguarding
- Aviation Legislation
- Air Cargo Security
- Australian Airspace Policy
- International Aviation
- Air Carriers’ Liability
- International Air Services Information Memorandum
- International Charter Guidelines
- International Airline Licences
- Family Assistance Code
- Timetable Summary
- Register of Available Capacity
- International Civil Aviation Organization (ICAO)
- Universal Safety Oversight Audit Program
- International Airservices Commission (IASC)
- Asia Pacific Consultative Link (APCL)
- Cape Town Convention
- Environmental Issues
- Aviation Safety
- Aviation Security
- General Aviation
- Regional and Remote Aviation
- Aviation Programs
- Research & Statistics
- Aviation Access Working Group (AAWG)
- Release of Proposed Air Traffic Management Services Criteria
- Air Traffic Management (ATM) Future Policy Directions Paper
- Satellite Based Augmentation System (SBAS) Review
- Aviation Publications
- Roads
- Roads
- Nation Building Program
- Road Transport & Vehicles Legislation
- Motor Vehicles, Trailers & Bicycles
- Passengers, Freight & Bulk Goods
- Vehicles & The Environment
- Operational Pilot of Electronic Work Diaries
- Road Safety
- Vehicle Regulation
- Surface Transport Security
- Research & Statistics
- Roads Publications
- Review of the F3 to M7 Corridor Selection
- Rail
- Maritime
- Maritime
- Exposure Draft of Navigation Bill
- Shipping Reform
- International Liner Shipping
- Liability and Compensation for Maritime Incidents
- Principles of Liability Limitation
- General Maritime Claims
- Claims for Pollution Damage Caused by Oil From Oil Tankers
- Claims for Damage Caused by Fuel Oil
- Claims for Damage Caused by Hazardous and Noxious Substances
- Claims for Passenger Injury and Damage to Luggage
- Claims for Damage Arising out of Wreck Removal
- Coastal Shipping
- Maritime Safety
- National Maritime Safety Regulator
- Maritime Security
- Offshore Oil & Gas Security
- Maritime Programs
- Research & Statistics
- Maritime Related Guide to Australian Government
- Maritime Environment Protection
- Maritime Publications
- The Department
- The Department
- About The Department
- Career Opportunities
- Annual Reports
- Budget & Portfolio Additional Estimates Statements
- Media Centre
- Senate Order on Government Agency Contracts
- Freedom of Information
- Information Publication Scheme
- Tenders
- Indexed List of Departmental Files
- Grants Reporting
- Departmental Publications
Quality of Service Monitoring of Airports
The Government’s view on the quality of service monitoring on airports is outlined in chapter 10 of the National Aviation White Paper [
PDF: 453 KB].
This view was formed after the Department sought the views of airports and airport stakeholders, including the travelling public, on whether changes should be made to the regulatory arrangements on monitoring the quality of service at airports.
- Discussion Paper [PDF: 280 KB]
Submissions to the Discussion Paper
- Adelaide Airport [PDF: 1187 KB]
- Australian Customs [PDF: 107 KB]
- Australian Hostels Association [PDF: 61 KB]
- Australian Mayoral Aviation Council [PDF: 1129 KB]
- Brisbane Airport Corporation Ltd [PDF: 41 KB]
- Board of Airline Representatives of Australia Inc [PDF: 1550 KB]
- Canberra Airport [PDF: 432 KB]
- Hobart International Airport [PDF: 171 KB]
- Melbourne Airport Management [PDF: 1987 KB]
- Newcastle Airport [PDF: 42 KB]
- Northern Territory Airports [PDF: 58 KB]
- Perth Airport [PDF: 619 KB]
- Qantas [PDF: 53 KB]
- Regional Aviation Association of Australia [PDF: 1975 KB]
- Sydney Airport [PDF: 4993 KB]
- Tourism and Transport Forum [PDF: 423 KB]
- Virgin Blue [PDF: 63 KB]
More information is available from the Economic Regulation page.
PDF: In order to download or print PDF versions of documents, you need to have Adobe Reader installed. If you do not have Adobe Reader installed, download the installer from the Adobe Reader web page and then install the Reader before continuing.
Disclaimer: The compatible application(s) listed above are examples only. The Department of Infrastructure and Transport does not endorse any particular software developer or specific application.
