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Quality of Service Monitoring of Airports
The Government's view on the quality of service monitoring on airports is outlined in chapter 10 of the National Aviation White Paper [
PDF: 453 KB].
This view was formed after the Department sought the views of airports and airport stakeholders, including the travelling public, on whether changes should be made to the regulatory arrangements on monitoring the quality of service at airports.
- Discussion Paper [PDF: 280 KB]
Submissions to the Discussion Paper
- Adelaide Airport [PDF: 1187 KB]
- Australian Customs [PDF: 107 KB]
- Australian Hostels Association [PDF: 61 KB]
- Australian Mayoral Aviation Council [PDF: 1129 KB]
- Brisbane Airport Corporation Ltd [PDF: 41 KB]
- Board of Airline Representatives of Australia Inc [PDF: 1550 KB]
- Canberra Airport [PDF: 432 KB]
- Hobart International Airport [PDF: 171 KB]
- Melbourne Airport Management [PDF: 1987 KB]
- Newcastle Airport [PDF: 42 KB]
- Northern Territory Airports [PDF: 58 KB]
- Perth Airport [PDF: 619 KB]
- Qantas [PDF: 53 KB]
- Regional Aviation Association of Australia [PDF: 1975 KB]
- Sydney Airport [PDF: 4993 KB]
- Tourism and Transport Forum [PDF: 423 KB]
- Virgin Blue [PDF: 63 KB]
More information is available from the Economic Regulation page.
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