Aviation Access Working Group (AAWG)
The Aviation Access Working Group (AAWG) provides advice to the Government on disability access policy, the relevant legislative framework and practical measures that can be taken to improve the access to air services for people with a disability.
The Terms of Reference set out the formal objectives of the AAWG:
The AAWG comprises representatives from:
- industry (both airline and airport operators),
- Australian Government agencies including the Attorney General's Department, the Department of Social Services and the Department of Infrastructure and Regional Development, and
- organisations advocating for the rights and/or welfare of people with a disability including, Australian Federation of Disability Organisations, Paraquad and Deafness Forum of Australia.
Secretariat support to the AAWG is provided by this Department.
Constructive and pro-active engagement between operators and regulators, combined with the provision of clear and transparent consumer information, is the best approach to generating tangible improvements for passengers with disabilities.
Airline and airport operators are encouraged to publish Disability Access Facilitation Plans (DAFP) to communicate their approach to meeting the needs of passengers with disabilities. As at 31 August 2013 there were 41 airline and airport DAFPs in place.
Key issues that the Aviation Access Working Group is currently involved with are:
- continuing to encourage adoption of and improvement in the DAFP initiative;
- carriage of assistance animals on aircraft; and
- the airline two wheelchair policy.
Queries can be directed to the AAWG secretariat by email to AAWG_Secretariat@infrastructure.gov.au.
- Carriage of Mobility Aids—Guidance Material for Airline and Airport Operators: [PDF: 477 KB]  [DOC: 99 KB]
- Carriage of Mobility Aids—Guidance Material for Passengers:
[PDF: 395 KB]  [DOC: 78 KB]
- Staff Training—Guidance Material:
[PDF: 31 KB]  [DOC: 31 KB]
Summary Records of Meetings of the Working Group:
- 6 February 2009 : [PDF: 179 KB]  [DOC: 45 KB]
- 7 April 2009: [PDF: 30 KB]  [DOC: 44 KB]
- 12 June 2009 : [PDF: 129 KB]  [DOC: 39 KB]
- 30 July 2009 : [PDF: 29 KB]  [DOC: 47 KB]
- 3 September 2009 : [PDF: 25 KB]  [DOC: 46 KB]
- 5 November 2009 : [PDF: 30 KB]  [DOC: 48 KB]
- 17 February 2010 : [PDF: 27 KB]  [DOC: 42 KB]
- 20 May 2010: [PDF: 43 KB]  [DOC: 50 KB]
- 4 November 2010: [PDF: 37 KB]  [DOC: 54 KB]
- 13 April 2011: [PDF: 45 KB]  [DOC: 62 KB]
- 23 November 2011: [PDF: 154 KB]  [DOC: 61 KB]
- 17 April 2012: [PDF: 172 KB]  [DOC: 62 KB]
- 21 November 2012 : [PDF: 253 KB]  [DOC: 81 KB]
Submissions to the former Department of Infrastructure and Transport's Issues Paper on the two wheelchair policy of some Australian airlines closed on 12 August 2013.
Members of the disability sector and aviation industry were encouraged to address the questions set out in the back of the paper and raise any other issues relevant to the policy.
- The Issues Paper [PDF: 749 KB] 
Any questions regarding the Issues Paper can be sent to AAWG_Secretariat@infrastructure.gov.au.
Other Sites of Interest:
- Department's website, Transport for People with Disabilities, including more information on the Transport Standards Review
- Department's website, Travellers with special needs, offering advice and information on security screening.
- Civil Aviation Safety Authority website, Travellers with a Disability.