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Disability Access Facilitation Plans
On 16 December 2009 the Australian Government released the National Aviation Policy White Paper. In the Paper, the Government encouraged airlines and airports to develop and publish Disability Access Facilitation Plans with the aim of providing detailed information on their approach to meeting the needs of travellers with disabilities.
The Plans are intended as a communication tool between airline and airport operators and the travelling public on the availability and accessing of services for passengers with disability—ideally covering the total travel experience from making a reservation through to arriving at the intended destination.
Participating operators have been encouraged to consult with disability advocacy organisations, the Australian Human Rights Commission, and the Civil Aviation Safety Authority in the preparation of their plans.
The plans may include information such as:
- the services and facilities on aircraft or in airport terminals;
- procedures for transporting mobility aids and assistance animals;
- the extent of direct assistance available to passengers with disabilities;
- advice to passengers on ways to work with airline and airport operators to meet specific needs; and
- contact details to assist passengers with disabilities to provide feedback on the travelling experience.
The Department has prepared the following series of guidelines and templates to assist operators in preparing their plans.
- Guidelines: [
PDF: 171 KB]
, Accessible Version [
DOC: 169 KB] - Airline Template: [PDF: 244 KB], Accessible Version [DOC: 113 KB]
- Airport Template: [PDF: 193 KB], Accessible Version [DOC: 70 KB]
- Regional Airlines Template: [PDF: 210 KB], Accessible Version [DOC: 106 KB]
- Regional Airports Template: [PDF: 189 KB], Accessible Version [DOC: 69 KB]
Links to Disability Access Facilitation Plans
A list of links to the Plans of airline and airport operators that have been published on the internet may be found below.
Airlines
| Domestic | International |
|---|---|
Airports
Contact Information
To advise the Department of additional Disability Access Facilitation Plans that may be added to the above list, please contact the Aviation Access Working Group secretariat by emailing aawg_secretariat@infrastructure.gov.au.
Any queries related to a specific Plan should be directed to the relevant airline or airport.
PDF: In order to download or print PDF versions of documents, you need to have Adobe Reader installed. If you do not have Adobe Reader installed, download the installer from the Adobe Reader web page and then install the Reader before continuing.
DOC, RTF: To view a Microsoft Word file, you need to have Microsoft Word or Word Viewer installed on the computer. If you do not have the necessary software installed, you can download Microsoft Word Viewer free of charge from the Microsoft website.
Disclaimer: The compatible application(s) listed above are examples only. The Department of Infrastructure and Transport does not endorse any particular software developer or specific application.
